FOSS has many challenges. One of these is the balancing act of fostering an active community, encouraging discussion and mutual sharing of knowledge against the requests for free tech support. But there’s overlap between the two. In fact, most community discussions are around problems with the software or questions about its installation / usage. So, what makes a community discussion different than free tech support (FTS)? It’s a binary classification problem and I think a weighted score helps differentiate one […]